Privacy Policy

Privacy

The website collavita.eu is provided by:

Turmali BV
Fritz Vinckelaan 97
8450 BREDENE
Belgium
Company number (VAT-BE): BE0732.955.556

Email : info@collavita.eu
Phone : 0032 59 650 271

Feel free to contact us if you have any questions about privacy. We promise to answer you soon!

1. WHY THIS PRIVACY STATEMENT?

Each person (hereinafter the "User") who visits or uses the Website discloses some personal information. Personal data is information that allows collavita.eu to identify you as a natural person, whether or not we actually do so. You are identifiable as soon as it is possible to establish a direct or indirect link between one or more data and you as a natural person.
We use and process your personal data only in accordance with the GDPR and any superseding legislation, or any similar regulations under any applicable law, and any legal requirements or codes of practice relating to the use, storage or transfer of personal data. Any reference in this Privacy Statement to the "GDPR" is a reference to the Regulation of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).
Through this Privacy Policy, each User of the Website is informed about the processing activities that collavita.eu may carry out with his or her personal data. Collavita.eu reserves the right to modify this Privacy Policy at any time. Any substantial modification will be clearly communicated to the User. We encourage you to consult this document regularly.

2. WHO IS RESPONSIBLE FOR PROCESSING PERSONAL DATA?

2.1. RESPONSIBLE

collavita.eu is responsible for the processing and decides alone or in cooperation with others which personal data are collected, as well as the purposes and the technical and organizational means related to the processing of those personal data.

2.2. PROCESSOR(S).

Collavita.eu is free to use data processors. A processor is the natural or legal person who, at the request and on the instructions of the controller, processes your personal data. The processor is obliged to ensure the security and confidentiality of the data. The processor always acts in accordance with the instructions of the processing controller.

collavita.eu uses the following categories of "processors":

• Companies we have engaged for marketing purposes;
• Companies we have engaged for hosting purposes;
• Companies we have engaged for administrative purposes;
• Companies we have engaged for communication purposes;
• Companies we have engaged for statistical purposes;
• Companies we have engaged for payment purposes.

3. ON WHAT LEGAL GROUNDS IS MY DATA PROCESSED?

In accordance with the GDPR, we process personal data on the following legal grounds:

• Based on the performance of the contract agreed with you or the implementation of pre-contractual steps taken at your request; or
• On the basis of compliance with legal or regulatory provisions relating to the management of the contractual relationship, billing in particular;
• Based on our legitimate interest to send information and newsletters to our customers;
• Based on your consent to send promotional offers (direct marketing).

4. WHAT PERSONAL DATA ARE PROCESSED?

Turmali undertakes to collect and process only adequate, relevant and limited data necessary for the purposes for which they are processed. The following categories of personal data are processed by collavita.eu :

• Personal identification information (name, first name, address, login information);
• Contact information (phone number and email address);
• Financial identification information (bank information);
• Electronic identification data (IP address, location, cookies);
• Personal data (gender, age, date and place of birth, nationality).
• …

This data is collected at the time of your registration on the website and when you use our services. Other personal data may be collected later, for example as part of our after-sales. This data is necessary for the provision of Turmali's services. The amount of personal data collected depends on your use of the Website and the functionalities of the Website.

We also use cookies to recognize the User and to provide the User with a personalized user experience, to remember technical choices (for example, language choices or shopping cart) and to detect and correct any errors on the Website.

For more information on the use of cookies, please see our Cookie Statement.

5. FOR WHAT PURPOSES WILL MY PERSONAL DATA BE USED?

Turmali collects your personal data for the sole purpose of providing each User of our Website and the services offered with a secure, optimized and personalized user experience. The collection of personal data becomes more extensive the more intensively the User uses our Website and our online services. Turmali reserves the right to suspend or cancel certain operations if personal data are missing, incorrect or incomplete.

The processing of your personal data is essential for the proper functioning of the Website and the provision of related services. Turmali undertakes to process your personal data only for the following purposes:

Customer management: customer administration, management of orders, deliveries, invoicing, credit check, support, complaint follow-up and sending newsletters.
Litigation management.
Protection against fraud and breaches.
Personalized marketing and advertising if you have expressly consented to it. In that case, you are free to withdraw your consent at any time.
When visiting the Turmali website, some data is collected for statistical purposes. This data is necessary to optimize your user experience. These data are: IP address, probable location of consultation, hour and day of consultation and the pages consulted. When you visit the Website, you expressly consent to this collection of data for statistical purposes.

The User delivers the personal data to Turmali himself and can thus exercise a form of control. If certain data are incomplete or obviously incorrect, the User has the right to temporarily or permanently postpone certain expected actions.

6. WHO RECEIVES YOUR PERSONAL DATA?

Your personal data will only be processed for internal use within collavita.eu. Your personal data will not be sold, transferred or communicated to third parties unless you have given us your express prior consent.

7. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Your data will be kept for as long as necessary to achieve the intended purposes. They will be deleted from our database once they are no longer needed for the intended purposes or if you validly exercise your right to erasure.

8. WHAT ARE MY RIGHTS?

8.1 GUARANTEEING LAWFUL AND SECURE PROCESSING OF YOUR PERSONAL DATA
Your personal data will always be processed for the legitimate purposes set out in Section 5. They will be collected and processed in an appropriate, relevant and non-excessive manner, and will not be kept longer than necessary to achieve the intended purposes.

8.2 RIGHT OF ACCESS
If you can prove your identity, you have the right to obtain information about the processing of your data. For example, you have the right to know the purposes of the processing, the categories of data to which the processing relates, the categories of recipients to whom the data is provided, the criteria used to determine the retention period of the data, and the rights you can exercise with respect to your data.

8.3 RIGHT TO CORRECT YOUR PERSONAL DATA
Incorrect or incomplete personal data may be corrected. It is primarily the responsibility of the User to make the necessary changes to their "user area" themselves, but you can also request us in writing.

8.4 RIGHT TO ERASURE (OR "RIGHT TO BE FORGOTTEN")
You also have the right to have your personal data erased under the following assumptions

Your personal data is no longer needed for its intended purposes;
You withdraw your consent to the processing and there is no other legal basis for the processing;
You have validly exercised your right to object;
Your data has been processed unlawfully;
Your data must be deleted to comply with a legal obligation.
Data deletion is mainly related to visibility; it is possible that the deleted data may still be stored temporarily.

8.5 RIGHT TO RESTRICTION OF PROCESSING
In certain cases, you have the right to request the restriction of the processing of your personal data, in particular in the event that the accuracy of the data is contested, if the data is necessary in the context of legal proceedings or the time collavita.eu needs to verify that you can validly exercise your right to erasure.

8.6 RIGHT OF OPPOSITION
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Turmali will stop processing your personal data unless it can demonstrate that there are compelling legitimate grounds for the processing that outweigh your right to object.

8.7 RIGHT TO DATA PORTABILITY.
You have the right to obtain all personal data you have provided to us in a structured, commonly used and machine-readable format. At your request, this data may be transferred to another provider, unless this is technically impossible.

8.8 RIGHT TO WITHDRAW YOUR CONSENT
You may withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes.

9. HOW CAN I EXERCISE MY RIGHTS?

If you wish to exercise your rights, you should send a written request and proof of identity by registered mail to Turmali BV, Fritz Vinckelaan 97, 8450 Bredene, Belgium or by e-mail to info@collavita.eu. We will reply as soon as possible, and no later than one (1) month after receipt of the request.

10. POSSIBILITY OF FILING A COMPLAINT

If you are not satisfied with the processing of your personal data by Turmali, you have the right to lodge a complaint with the competent Data Protection Authority (for Belgium: https://www.privacycommission.be/).